Shipping & Delivery

At Palm Marketing, we are committed to ensuring a seamless and reliable shipping experience for our valued customers. This Shipping & Delivery Policy outlines the terms and processes associated with the shipment and delivery of your orders. Please read this policy carefully to understand our procedures and expectations.

Shipping Process

1.      Order Processing:

o    Orders are processed within 1-3 business days after confirmation and successful payment.

o    Processing times may vary during peak seasons or for bulk orders.

2.      Shipping Methods:

o    We collaborate with trusted courier partners to ensure timely and secure delivery of your products.

o    Available shipping options and estimated delivery times will be shared at the time of order placement.

3.      Shipping Charges:

o    Shipping charges are calculated based on the order volume, weight, and delivery destination.

o    Any additional customs duties or taxes (if applicable) are the buyer's responsibility.

Delivery Timeframe

·         Standard delivery times range between 5-10 business days, depending on the destination.

·         Remote locations or unforeseen circumstances (e.g., natural disasters, courier delays) may extend delivery times.

Order Tracking

·         Once your order is shipped, you will receive a tracking number via email or SMS to monitor its progress.

·         For any issues or delays, you can contact our customer support team for assistance.

Delivery Policy

1.      Address Accuracy:

o    Please ensure that the delivery address provided is complete and accurate to avoid delays.

o    Changes to the delivery address post-shipment may incur additional charges.

2.      Missed Deliveries:

o    If delivery is missed, our courier partner will attempt a second delivery. Subsequent failures may result in the order being returned to us.

o    Re-delivery requests may attract additional shipping fees.

Damaged or Missing Items

·         If your package arrives damaged or with missing items, please notify us within 48 hours of delivery with supporting evidence (e.g., photos).

·         We will assess the issue and offer a replacement, refund, or suitable resolution.

International Shipping

·         International shipping is available to select destinations. Customs clearance and related charges (if any) are the responsibility of the buyer.

·         Delivery times for international orders may vary depending on the location and customs procedures.

Contact Us

For questions or concerns regarding shipping and delivery, please contact us:

Palm Marketing
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We appreciate your trust in Palm Marketing and are dedicated to ensuring a smooth and efficient delivery process for your orders.