At Palm Marketing, we are dedicated to providing quality products and exceptional service. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions for refunds to ensure clarity and transparency.
Eligibility for Refunds
Refunds are available under the following conditions:
1. Damaged or Defective Products:
o If you receive a product that is damaged or defective, you must notify us within 7 days of receiving the order.
o Proof of damage or defect (e.g., photos) must be provided when requesting a refund.
2. Incorrect Items Delivered:
o If the items delivered do not match your order, you must inform us within 7 days of delivery.
o The incorrect items must be unused and returned in their original condition.
3. Cancellation Before Shipping:
o Orders can be canceled for a full refund if the cancellation request is made before the order is shipped.
Non-Refundable Situations
Refunds will not be provided in the following cases:
· Items that have been used, washed, or altered.
· Requests made after the specified time frame of 7 days from delivery.
· Products returned without prior approval from Palm Marketing.
Refund Process
1. Initiating a Refund Request:
o To request a refund, contact our customer service team via email or Whatsapp with your order details and reason for the request.
2. Return of Products:
o If applicable, the items must be returned in their original packaging, unused, and with all tags intact.
o Return shipping charges are the responsibility of the buyer unless the return is due to an error on our part (e.g., incorrect or defective items).
3. Refund Approval:
o Once we receive and inspect the returned products, we will notify you of the refund approval status.
4. Refund Timeline:
o Approved refunds will be processed within 7-10 business days.
o The refund amount will be credited to the original payment method or as store credit, depending on your preference.
Exchanges
· If you prefer an exchange instead of a refund, please indicate this when contacting us. Exchanges are subject to product availability.
Contact Us
For refund requests or further assistance, please contact us:
Palm Marketing
Email: palmguj@gmail.com
Phone: +91 94088 48200
Address: D-292, 2nd Floor, Sumel Business Park-2, Near Vanijya Bhawan, Kankaria Road, AHMEDABAD-380001
We value your satisfaction and are committed to resolving any issues promptly and efficiently. Thank you for choosing Palm Marketing.