Refund Policy

At Palm Marketing, we are dedicated to providing quality products and exceptional service. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions for refunds to ensure clarity and transparency.

Eligibility for Refunds

Refunds are available under the following conditions:

1.      Damaged or Defective Products:

o    If you receive a product that is damaged or defective, you must notify us within 7 days of receiving the order.

o    Proof of damage or defect (e.g., photos) must be provided when requesting a refund.

2.      Incorrect Items Delivered:

o    If the items delivered do not match your order, you must inform us within 7 days of delivery.

o    The incorrect items must be unused and returned in their original condition.

3.      Cancellation Before Shipping:

o    Orders can be canceled for a full refund if the cancellation request is made before the order is shipped.

Non-Refundable Situations

Refunds will not be provided in the following cases:

·         Items that have been used, washed, or altered.

·         Requests made after the specified time frame of 7 days from delivery.

·         Products returned without prior approval from Palm Marketing.

Refund Process

1.      Initiating a Refund Request:

o    To request a refund, contact our customer service team via email or phone with your order details and reason for the request.

2.      Return of Products:

o    If applicable, the items must be returned in their original packaging, unused, and with all tags intact.

o    Return shipping charges are the responsibility of the buyer unless the return is due to an error on our part (e.g., incorrect or defective items).

3.      Refund Approval:

o    Once we receive and inspect the returned products, we will notify you of the refund approval status.

4.      Refund Timeline:

o    Approved refunds will be processed within 7-10 business days.

o    The refund amount will be credited to the original payment method or as store credit, depending on your preference.

Exchanges

·         If you prefer an exchange instead of a refund, please indicate this when contacting us. Exchanges are subject to product availability.

Contact Us

For refund requests or further assistance, please contact us:

Palm Marketing
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We value your satisfaction and are committed to resolving any issues promptly and efficiently. Thank you for choosing Palm Marketing.